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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A popup will appear. It comprises detailed information about all the operations that you can carry out on that particular page. Each context menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive selection of educational video clips explaining how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you are looking for, have a gaze at our comprehensive FAQ database, which includes questions asked by real persons and offers real solutions. We periodically update our FAQ database with new Q&A's in order to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions section either, we have a fantastic team of client support engineers available 24/7/365 and eager to help you with any question. Each support ticket you send will be responded to within 1 hour (the average response time being only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 244530

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com